Q. How long have you been working with people with restricted mobility?
A. Established in 1991, we are the longest serving tour operator providing holidays for disabled travellers.
Q. How can you tell if the properties you offer are wheelchair friendly?
A. All properties are well known to us as they have been inspected by us, or have been recommended by a wheelchair user known to us. Although properties may not have been designed for Independent Living we can discuss the accommodation with you and give recommendations over its suitability.
Q. Will my wheelchair incur an extra charge on flights?
A. Airlines will carry your wheelchair at no extra charge. This will be in addition to your standard baggage allowance. Damage to wheelchairs whilst being loaded and carried in the hold of an aircraft is not unknown. It is important that you consider insuring your wheelchair against damage or loss when being carried by air or other modes of transport. The airlines only offer limited cover and our own company policy provides cover up to £500. If you require additional cover we suggest you contact your domestic provider. Alternatively wheelchair travel bags can now be purchased. Please ensure that your chair is tagged like the rest of your luggage and any detachable part s should be placed in your hand luggage.
Some airlines have a weight restriction for wheelchairs. Also, if you are travelling with an electric wheelchair you will need to let us know its dimensions and battery type before you travel.
Q. Can you guarantee seats close to the front of the plane?
We contact the airlines on your behalf to request special assistance. This will include carry on/off if necessary. The airlines will never guarantee any particular seat but we normally ask for seats close to the front with extra leg-room. We generally find the airlines are co-operative but we suggest you ALWAYS CHECK-IN EARLY to verify the seat allocation. Some airlines now charge EXTRA for specific seat allocations - If this is the case on your flight your holiday quotation will include extra leg room seats towards the front of the plane. The seats adjacent to emergency exits cannot be allocated to mobility impaired travellers.
Q. What about Floor surfaces in your properties?
A. Continental properties make extensive use of marble or ceramic floor surfaces, which are pleasing to the eye but, when they are wet, can be hazardous. Caution should be taken with such surfaces, especially in the bathroom. Please ensure you place mats or towels on the floor. Some clients find that rubber soled beach sandals are suitable for such surfaces.
Q. Why should we choose to book with Access Travel Ltd. rather than one of the major tour operators?
A. We offer a personal contact to all our clients which the larger tour operators are unable to give. This is essential to provide for the individual needs of each of you, our clients, as each persons needs and requirements differ according to their condition.
Q. What is Accessible?
A. The various properties featured by Access Travel in the brochure and on our website are included because, in our judgement, they offer a good level of access for wheelchair users and those requiring a relatively barrier free environment. We do recognise and understand that each person’s ability to access a particular environment will depend on a number of personal factors. These are only known to you, the traveller, and not Access Travel. We have judged that our properties have reasonable access but we do not guarantee total “access for all”.
Q. Are the resorts you use accessible?
A. Not all resorts have accessible public conveniences nor dropped kerbs on every corner. Some resorts have better facilities for wheelchair users than others. For example, some beaches offer beach wheelchairs where you can gain access to the sea easily. Several resorts also have long promenades which are ideal for wheeling along to view the sites.
Q. Do all the accommodations you offer have grab rails in situ?
A. We have inspected many hotels and villas over the years and have discovered that very few have grab rails/bars in precisely the same position. We endeavour to show these grab rails in our pictures on our website. The presence of a grab rail/bar is therefore only an indication that the proprietors recognise the value of such aids and wish to welcome guests with special needs. We cannot guarantee that they will be in positions or of sufficient quantity to perfectly suit an individual client.
Q. Do any of your holidays offer Care Packages?
A. Owing to various regulations and restrictions we do not offer care packages as such, but professional nursing assistance is available in Tenerife, Cyprus, Portugal and Torremolinos. Please discuss your needs with our staff.
Q. Do you provide accessible vehicles?
A. We are able to hire wheelchair accessible vehicles for you in some destinations. Some resorts can also provide wheelchair accessible excursions in a minibus. Please enquire.
Q. What protection do you offer to your clients in the event of your company failing?
A. Access Travel Ltd. which has its own Air Travel Organisers License (ATOL number 0138). An ATOL is granted by the Government department, the Civil Aviation Authority (CAA) only when they are satisfied with the financial standing of a company. The ATOL is your guarantee of our stability and security. Also, as we do not sell through local travel agents, we do not need to be members of any Association of Travel Agents. £2.50 of every holiday is paid to the CAA as your ATOL Protection Contribution.
Q. Are there any other companies which offering similar services?
A. Access Travel is part of Holidays for All - a group of the UK’s leading disability charities and specialist tour companies working together to promote equality, accessible holidays and flexibility for disabled holiday makers.